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Return and exchange policy

At Shabbir Anfar Oud, we provide a flexible and reassuring policy for our valued customers, where you can replace or retrieve all products within 3 days from the date of receipt according to the following conditions:

1- The product has not been opened and is in its original packaging.

2- The product was not wrapped, manufactured, combined, modified, or engraved at the request of the customer.

3- Purchase cards and the like are non-refundable

4- The apparent defect in the product - if any - was not due to the customer's intention.

5- Original invoice is available.

Shabbir Anfar Oud will cover the costs of returning shipments in the following cases:

1- Receiving a damaged product.

2- Receiving a different product than required.

3- Missing product.

4- An over-demand product received.

Refund period
  • KSA: From one to 15 working days, depending on the bank that is dealt with.
  • Kuwait: From one to 15 working days, depending on the bank that is dealt with.
  • UAE: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
  • Bahrain: From one to 15 working days, depending on the bank that is dealt with.
  • Oman: From one to 15 working days, depending on the bank that is dealt with.
  • Qatar: From one to 15 working days, depending on the bank that is dealt with.

How to obtain a return request?

First: You need to contact our customer service representative through live chat or by calling +971502591553

Second: You have to provide:

1- Original invoice or order number

2- Product photos

3- Keeping your products with you even if they are defective.

Third: Our customer service representatives will analyze your request and if all conditions apply, we will issue you a new shipping slip via your registered email address. Then you will need to print it and take it to the logistic provider that we will assign to you. We can not guarantee that the logistic provider comes to your door to pick up the return shipment.

Fourth: Once we receive your order in our warehouse, we will check the order and confirm all conditions are applied. Then we will issue a refund in the same payment method you use when you paid for your order. Usually, the refund process takes from 1 to 15 business days based on your bank.

 

PRIVACY POLICY

 

Privacy Policy Welcome to the official website of Shabbir Anfar Company. Please read the following terms and conditions carefully before placing an order on our website. Your use of this website or your request from it signifies your agreement to the terms and conditions mentioned below, including the Privacy Policy section related to the personal information that you provide to us. Shabbir Anfar Company reserves the right to make amendments to the terms and conditions without prior notice. We recommend reviewing them periodically to stay informed about any changes. Amendments will apply to all orders placed and confirmed after the amendment is made. Your continued use of the website after any modification constitutes your explicit consent to it. We reserve the right to refuse service, terminate accounts, remove or modify content, or cancel orders and requests at our sole discretion. The site may only be used by individuals who can legally represent themselves according to the laws of the Kingdom of Saudi Arabia. If you are a minor (under 18 years old), you can only use the site under the supervision of a parent or legal guardian who agrees to these terms and conditions. By using this website, you agree to accept and assume responsibility for all transactions that occur under your account and secret number. If you do not agree to any of these conditions, you should refrain from using or accessing this website.

About Shabbir Anfar Company: Shabbir Anfar Company is a Saudi entity with limited liability. The website www.shabbiranfaroud.com is owned by Shabbir Anfar Company. Our headquarters are located in the U.A.E. Dubai. You can reach us via direct chat with customer service through WhatsApp or by calling our unified number at +971502591553

Copyrights: All content on this website, including but not limited to text, graphic designs, symbols, programs, graphics, logos, icons, images, audio clips, and all other content, is owned by Shabbir Anfar Company. All rights reserved according to the laws in force in the Kingdom of Saudi Arabia. Shabbir Anfar Company allows users to obtain electronic or paper copies of portions of the website only for use in ordering from our site and purchasing our products. Users may review, download, or print materials presented on the site for personal use or for use in placing an order or purchasing products from our site. It is strictly prohibited to use this content for reproduction, distribution, or any other commercial purpose without authorization from Shabbir Anfar Company. By using this site, you agree not to alter or remove any proprietary notices present on the downloaded content.

Disclaimer: Shabbir Anfar Company is not liable for any damages resulting from the use of our products, whether used alone or in conjunction with other products, or from the inability to use them, even if the possibility of these damages has been communicated. Your use of this website is at your sole risk. The site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the website or any feature or part thereof at any time. Shabbir Anfar Company disclaims any guarantees regarding uninterrupted or error-free access to the site, the safety of the site, the absence of viruses on the site or the server that makes it available, or the accuracy, timeliness, reliability, or completeness of the information on the site. If you download any content from this site, you do so at your own risk. You will be solely responsible for any damage to your computer system or loss of data resulting from such downloads. No advice or information obtained from the site shall constitute a warranty of any kind.

Typographical Errors: While Shabbir Anfar Company strives to provide accurate information about products and their prices, typographical errors may occur. The product price cannot be verified until after an order is placed on the Shabbir Anfar website. In the event of a pricing error or incorrect information about a product, Shabbir Anfar Company reserves the right to reject or cancel orders for that product as deemed appropriate. If there is a pricing mistake for a product you have ordered, Shabbir Anfar Company may contact you to determine whether you wish to proceed with the order after adjusting its price or cancel the order and inform you accordingly.

 

SHIPPING POLICY

 

- Orders placed in UAE will be delivered in 2 to 4 Business day

- Order places in other GCC countries will be delivered in 5 to 7 Business days

- Order placed internationally will be delivered in 7 to 12 business days

 

We use express shipping for all our deliveries

 

CONTACT INFORMATION

 

- +971502591553

E - info@shabbiranfaroud.com

L - 720, Lootah Building, Baniyas Square, Deira, Dubai, U.A.E.